FAQ

Frequently Asked Questions (FAQ)

Welcome to EroticVibes! Below are answers to some commonly asked questions to help you navigate our website and services. If you don’t find the information you’re looking for, feel free to reach out to our customer support.

General Questions:

Q1: What is EroticVibes?

  • A1: EroticVibes is an online platform that offers a wide range of adult toys and other sexual wellness products. We aim to provide a discreet and enjoyable shopping experience for adults.

Q2: How can I contact customer support?

Ordering and Payment:

Q3: How do I place an order?

  • A3: To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information.

Q4: What payment methods do you accept?

  • A4: We accept COD, DEBIT CARD, CREDIT CARD, GPAY, PHONEPE, UPI, Net Banking etc. Your payment information is secure and encrypted.

Shipping and Delivery:

Q5: What are the shipping charges?

  • A5: Shipping charges vary based on your location and the selected shipping method. You can view the shipping costs during the checkout process.

Q6: How can I track my order?

  • A6: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s site.

Returns and Refunds:

Q7: What is your return policy?

  • A7: Our return policy allows you to return items within 10 days of receipt. Please refer to our Refund & Return Policy for more details.

Q8: How do I initiate a return or refund?

  • A8: To initiate a return or refund, please connect with our live customer care Executive.

Account and Security:

Q9: How do I create an account?

  • A9: You can create an account by clicking on [Sign Up/Account] and providing the required information. It’s quick and easy!

Q10: How is my personal information protected?

  • A10: We take your privacy seriously. Our website uses secure encryption protocols to protect your personal information. For more details, please refer to our Privacy Policy.

Technical Support:

Q11: I’m experiencing technical issues on the website. What should I do?

  • A11: If you encounter technical issues, please try connect with our live customer care Executive. If the problem persists, contact our technical support team at support@eroticvibes.in